Availability when it matters

Service & maintenance

We accompany you throughout the entire life cycle of your emergency lighting system. This optimises the service life of your emergency lighting system and reduces your expenditure.  Because our goal is your peace of mind. Therefore, we are happy to support you with your operator duties relevant to emergency lighting.

With our mySU app, you know the status of your emergency lighting at any time and anywhere and can therefore react quickly. Together with our dense network of emergency lighting experts for service and sales, this means more than just ordinary service standards.

We guarantee 120 % service.

Your expert on the spot

Our claim is to be available when it matters – throughout the entire life cycle. We are on site for you in all provinces of Austria and also internationally. We already have the industry’s densest network of emergency lighting experts in service and sales.

This guarantees the service you need: an expert at your side, at the right time, in the right place.

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din means for us: reliability, mastering challenges together, flexibility and positive cooperation between technicians and customers.

Julia Schweisthal, Technical manager, Hotel Sacher Salzburg

We are here for you

And that throughout the entire life cycle of your emergency lighting system – throughout Austria and beyond. Our numerous branches enable optimal service with rapid availability in case of emergency. Find your personal din contact person nearby.

Our locations

Did you know that a deviation from the ideal ambient temperature (20 °C) leads to a reduction in the service life of your safety power source? Already at a temperature of 25 °C, the expected service life drops by 25 %, at 30 °C even to 50 %. LiFePO4 battery technology, on the other hand, enables improved temperature compatibility and can also be integrated into existing SU NET systems. Our trained service technicians reliably check the ambient temperature of your system as part of the annual maintenance and will be happy to advise you on any questions regarding LiFePO4 battery technology.

Your benefits with the din-maintenance agreements

Without agreement

With agreement

A central contact person
Handing over responsibility to experts
Legal certainty
Taking over of data backup/archiving
Emergency lighting centre maximum value retained and optimised service life
50,000 h / 5,7 years full warranty
Energy efficiency measures

As individual as your needs - Our maintenance packages

The longevity and functionality depends on many factors that can be positively influenced in the course of annual maintenance. We and our competent partners will gladly take over the maintenance of your emergency lighting system and support you in your duties. With a maintenance agreement, you enjoy numerous advantages.

 As individual as your needs - Our maintenance packages

Update Check

The basic package for all those who like to take things into their own hands without having to do without a certain level of support.

Statutory inspection

With the statutory inspection, you are well taken care of, because all maintenance work for the legally required function of your emergency lighting centre is covered.

Extended statutory inspection

With this, you can sit back and relax. We take care of the maintenance of your emergency lighting system, you concentrate on your core business.

din-maintenance agreements – your benefits

Update Check

Statutory inspection

Extended statutory inspection

Arrival and departure of service technician on site
Internal cleaning of the emergency lighting centre incl. cleaning of the electronic assemblies as required
Functional check of the emergency lighting system (according to normative specifications)
Functional check of the emergency lighting system (according to normative specifications)
Battery testing for group and central battery systems
Testing under load and adjusting the float charge voltage as required
Cleaning of the battery system as required
Extended test of the battery (according to normative specifications)
Manual checking of autonomous times
Continuous function test in accordance with specifications
Visual inspection of the emergency and safety luminaires in accordance with the installer's documentation
Fault repair service
preferential treatment in the event of a failure
reduced hourly rate
personal, regional contact person
Reduced spare parts prices
Software service
Software update as required
Data backup incl. data transmission to customers
Test report incl. safety protocols according to maintenance extent

Update Check: Requirements for the examiner see ÖVE/ÖNORM EN 50110-1 & ÖVE E 8101

Reliable communication by means of light

Simple commissioning and maintenance

With the VLC sensor (Visible Light Communication), information about visible light is sent in digital form. Luminaires can be identified and recorded even more quickly.

This means that you benefit from more efficient commissioning and maintenance, especially with luminaires that are difficult to access.

At your side with word and deed

Would you like to retrofit to LED?

With the LED replacement inserts, you can retrofit your emergency lighting to LED in seconds without having to replace the entire luminaire. The result? You save up to 67  % energy and 60 % costs while remaining compliant with standards.

I would like to retrofit

Any more questions?

Contact us

Do you have technical questions about your emergency lighting system?

No matter whether it is about the operation of your system, inspection and maintenance or a malfunction – we will be happy to take care of your request. Of course, we are also available for you on site at weekends and on public holidays.


We look forward to a personal conversation

For specific questions, please use our

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