Availability when it matters

Service & maintenance

We accompany you throughout the entire life cycle of your emergency lighting system. This optimises the service life of your emergency lighting system and reduces your expenditure. Because our goal is your peace of mind. Therefore, we are happy to support you with your operator duties relevant to emergency lighting.

With our mySU app, you know the status of your emergency lighting at any time and anywhere and can therefore react quickly. Together with our dense network of emergency lighting experts for service and sales, this means more than just ordinary service standards.

We guarantee 120 % service.

Your expert on the spot

Our claim is to be available when it matters – throughout the entire life cycle. We are on site for you in all provinces of Austria and also internationally. We already have the industry’s densest network of emergency lighting experts in service and sales.

This guarantees the service you need: an expert at your side, at the right time, in the right place.

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din means for us: reliability, mastering challenges together, flexibility and positive cooperation between technicians and customers.

Julia Schweisthal, Technical manager, Hotel Sacher Salzburg

We are here for you

And that throughout the entire life cycle of your emergency lighting system – throughout Austria and beyond. Our numerous branches enable optimal service with rapid availability in case of emergency. Find your personal din contact person nearby.

Our locations

Did you know that a deviation from the ideal ambient temperature (20 °C) leads to a reduction in the service life of your safety power source? Already at a temperature of 25 °C, the expected service life drops by 25 %, at 30 °C even to 50 %. LiFePO4 battery technology, on the other hand, enables improved temperature compatibility and can also be integrated into existing SU NET systems. Our trained service technicians reliably check the ambient temperature of your system as part of the annual maintenance and will be happy to advise you on any questions regarding LiFePO4 battery technology.

Your benefits with the din-maintenance agreements

Without agreement

With agreement

A central contact person

Handing over responsibility to experts

Legal certainty

Emergency lighting centre maximum value retained and optimised service life

50,000 h / 5,7 years full warranty

Energy efficiency measures

As individual as your needs - Our maintenance packages

The longevity and functionality depends on many factors that can be positively influenced in the course of annual maintenance. We and our competent partners will gladly take over the maintenance of your emergency lighting system and support you in your duties. With a maintenance agreement, you enjoy numerous advantages.

Online Check

This package is aimed at operators who wish to maintain their emergency lighting system(s) themselves or with the help of a local electrical contractor at the place.

Online check with fault rectification

This package is designed for operators who wish to manage their emergency lighting control centres themselves, but who, in addition to the services included in Inspection Package 1, would like access to fault-repair services in the event of a fault.

Inspection, including fault rectification and on-site service

din-maintenance agreements – your benefits

Online Check

Online check with fault rectification

Inspection, including fault rectification and on-site service

Statutory inspection of emergency lighting systems

Conducting the audit annually on the agreed date

Personal, regional contact

Checking the operating time acc. to the regulation

Functional testing of the device’s functions

Testing under load and monitoring the float charge voltage

Checking events for anomalies

Acknowledgement of the maintenance notification

Submission of a test report that complies with the relevant standards

One-off repeat of the test following rectification of the fault

Troubleshooting following testing

Get in touch in the event of a fault

Submission of a quotation, including a proposed solution

Troubleshooting following acceptance of the quotation

Operational check following fault rectification

One-off journey

Additional on-site services as part of the statutory audit

Check at the place following inspection

Visual inspection of emergency and safety luminaires acc. with the installer’s documentation

Cleaning of emergency lighting systems

E30 fire-resistant enclosure test

Light measurement acc. to the standard

Testing of escape route scenario switching

Digital services

Digital inspection log

Online data backup

Online examination: For requirements relating to the examiner, see OVE EN 50110-1 & OVE E 8101

Reliable communication by means of light

Simple commissioning and maintenance

With the VLC sensor (Visible Light Communication), information about visible light is sent in digital form. Luminaires can be identified and recorded even more quickly.

This means that you benefit from more efficient commissioning and maintenance, especially with luminaires that are difficult to access.

At your side with word and deed

Would you like to retrofit to LED?

With the LED replacement inserts, you can retrofit your emergency lighting to LED in seconds without having to replace the entire luminaire. The result? You save up to 67 % energy and 60 % costs while remaining compliant with standards.

I would like to retrofit

Any more questions?

Do you have technical questions about your emergency lighting system?

No matter whether it is about the operation of your system, inspection and maintenance or a malfunction – we will be happy to take care of your request. Of course, we are also available for you on site at weekends and on public holidays.

YOU HAVE QUESTIONS? CONTACT US!

We look forward to a personal conversation

For specific questions, please use our

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